General terms of sale and use
Last updated: November 2026. Document to be reviewed by a lawyer before commercial use.
1. Purpose
These terms govern access to and use of the Igoria service (igoria.fr), an assistant for managing replies to customer reviews, published by Gabin Tournier (SIRET 953 826 757 00015) and provided by subscription. Subscribing implies full acceptance of these terms.
2. Service description
Igoria ("Igor") monitors the customer reviews of the locations the client connects, detects new reviews, drafts a suggested reply in the language of the review and sends it to the client by email. The client approves, edits or ignores each reply in one click. Igor learns from the client's edits to improve its suggestions. Depending on the plan, the service includes: connecting one or more locations, a client area (statistics, history, settings), a training path and email support.
3. Plans, locations & pricing
The service is offered under the plans described on the Pricing page: pay per reply (no subscription, usage-based billing, see art. 5 bis), Unlimited (monthly subscription for one location, each extra location being charged as a supplement, up to 9 locations; Autopilot and all available platforms included) and Agency (10 locations included, white label, team accounts; each location beyond the 10 included is charged as a supplement, up to a cap beyond which a custom offer is proposed). The applicable prices are those shown on the Pricing page on the day of subscription. Plans subscribed earlier and no longer sold (Solo, Comfort) remain in force for the clients concerned. Prices are in euros; TVA non applicable, article 293 B du Code général des impôts. For countries outside the euro area (Switzerland, Canada…), amounts shown in local currency (CHF, CAD) are indicative, converted at the prevailing rate including a reasonable exchange margin; unless stated otherwise at the time of payment, billing is in euros.
4. Free trial
Taking out a subscription (Unlimited, Agency) opens a 14-day free trial: no payment is taken before the end of the trial, which can be cancelled at any time until then. A valid payment card is saved at subscription (it is only charged once the trial ends). The free trial cannot be combined with the referral offer: a client coming from a referral code gets one free month instead (see art. 7). The pay-per-reply plan has no trial: it comes with free replies on first activation (see art. 5 bis). The free trial and the free replies are granted once per person (same identity, same payment method or same contact details).
5. Payment & renewal
The subscription is payable in advance, monthly. At the end of the trial, then at each renewal, the amount is charged automatically until cancellation. Payment is handled by our provider Stripe; no card data is stored on our servers. If you change plan or number of locations, the difference is prorated automatically. A failed payment may lead to suspension and then termination of the service.
5 bis. Pay-per-reply plan
On the pay-per-reply plan, the client takes out no subscription: they save a payment card (nothing is charged when it is saved) and pay a unit price per reply prepared, identical whatever the location. A reply is counted for each new review for which Igor prepares a suggested reply, whether the client publishes, edits or ignores it; a new suggestion or an edit for the same review is not counted again. Reviews already on a listing when it is connected are not counted. Free replies (on activation or as a goodwill gesture) are used first, have no monetary value and are neither refundable nor transferable. The total for a calendar month is charged once at the start of the following month, together with a summary and an invoice; nothing is charged for a month with no counted reply. Autopilot is not included in this plan. Igoria does not suspend review handling when the month's amount exceeds that of a subscription: the client is informed and remains free to change plan. The client can stop the plan at any time; replies already prepared remain due and are charged at the next billing date. If a payment is declined, Igoria may suspend the service after a reminder.
6. Operation, Autopilot & client responsibility
Igor publishes replies via the platforms' official APIs, only after the client approves. The client may enable Autopilot: Igor then publishes replies to positive reviews on its own (4-5★ with no negative content), while sensitive reviews still require approval. As some platforms have no publishing API, Igor drafts the reply and the client pastes it themselves. No browser-robot automation is used. The client remains solely responsible for content published in their name and warrants that they hold the rights and permissions required for the listings and accounts they connect.
7. Referral programme
Each client has a referral code. The referred client (a new client from a valid code) gets a free month after their first paid month. The referrer earns a commission of 25% of each active referred client's subscription, every month, for 12 months, paid once €50 is accrued (by transfer or as a credit on their own invoice). Commissions are only due on subscriptions actually paid (not during a free month or an unpaid one). Any abuse — self-referral, fake accounts, same identity/IBAN/payment method — voids the earnings and, where applicable, closes the accounts concerned. Igoria may change the programme's terms for the future.
8. Cancellation and refunds
The client can cancel at any time from their area, with no commitment: cancellation takes effect at the end of the period already paid, and the client keeps access until then. Any monthly period already started and paid for is non-refundable; the 14-day free trial allows the service to be evaluated at no cost before any payment.
On the pay-per-reply plan, replies that have been prepared and counted are not refundable; any dispute about an invoice can be sent from the link in the monthly summary and, if justified, leads to a credit or a refund.
On a purely commercial basis and without this constituting a right, Igoria may grant a full or partial refund where a request is made shortly after a renewal and the service has been used little or not at all since then; this is assessed case by case and cannot be invoked as a refund guarantee.
In the event of a prolonged outage or major malfunction directly attributable to Igoria genuinely preventing use of the service, a proportional refund or credit for the period concerned may be granted.
The connection to the platforms is revocable in one click and data is deleted within 30 days (see the privacy policy).
9. Right of withdrawal
As the service is offered to professionals as part of their business, the consumer right of withdrawal does not apply; the 14-day free trial takes its place, allowing the service to be evaluated with no commitment or cost.
10. Availability & liability
Igoria does everything possible to ensure the quality of the replies and the availability of the service, with no guarantee of commercial results (visibility, rating, revenue). The service depends on third-party platforms and providers (Google, Meta, Stripe, AI provider…) whose operation, availability and changes of terms Igoria does not control. Igoria cannot be held liable for the interruptions, errors or decisions of these third parties, nor beyond the amounts actually paid by the client for the month concerned.
11. Personal data
Data processing is described in the privacy policy, which forms an integral part of these terms.
12. Applicable law
These terms are governed by French law. Any dispute falls, failing an amicable solution, under the jurisdiction of the competent French courts.