General terms of sale and use
Last updated: August 2026. Document to be reviewed by a lawyer before commercial use.
1. Purpose
These terms govern access to and use of the Igoria service (igoria.fr), an assistant for managing replies to customer reviews, published by Gabin Tournier (SIRET 953 826 757 00015) and provided by subscription. Subscribing implies full acceptance of these terms.
2. Service description
Igoria ("Igor") monitors the customer reviews of the locations the client connects, detects new reviews, drafts a suggested reply in the language of the review and sends it to the client by email. The client approves, edits or ignores each reply in one click. Igor learns from the client's edits to improve its suggestions. Depending on the plan, the service includes: connecting one or more locations, a client area (statistics, history, settings), a training path and email support.
3. Plans, locations & pricing
The service is offered in three plans described on the Pricing page: Solo (1 location), Comfort (up to 3 locations, Autopilot and all available platforms) and Agency (10 locations included, white label, team accounts). On the Agency plan, each location beyond the 10 included is billed as an extra (at the rate shown on the Pricing page), up to a cap beyond which a custom offer is proposed. Prices are shown in euros; VAT not applicable, article 293 B of the French General Tax Code. For countries outside the euro area (Switzerland, Canada…), amounts shown in local currency (CHF, CAD) are indicative, converted at the prevailing rate including a reasonable exchange margin; unless stated otherwise at payment, billing is in euros.
4. Free trial
Subscribing opens a 14-day free trial: no payment is taken before the end of the trial, which can be cancelled at any time until then. A valid payment card is registered on subscription (charged only at the end of the trial). The free trial does not stack with the referral offer: a client coming from a referral code instead receives a free month (see art. 7).
5. Payment & renewal
The subscription is payable in advance, monthly (or yearly with two months free). At the end of the trial, then at each renewal, the amount is charged automatically until cancellation. Payment is handled by our provider Stripe; no card data is stored on our servers. When changing plan, the difference is prorated automatically. A payment default may lead to suspension and then cancellation of the service.
6. Operation, Autopilot & client responsibility
Igor publishes replies via the platforms' official APIs, only after the client approves. The client may enable Autopilot: Igor then publishes replies to positive reviews on its own (4-5★ with no negative content), while sensitive reviews still require approval. As some platforms have no publishing API, Igor drafts the reply and the client pastes it themselves. No browser-robot automation is used. The client remains solely responsible for content published in their name and warrants that they hold the rights and permissions required for the listings and accounts they connect.
7. Referral programme
Each client has a referral code. The referred client (a new client from a valid code) gets a free month after their first paid month. The referrer earns a commission of 25% of each active referred client's subscription, every month, for 12 months, paid once €50 is accrued (by transfer or as a credit on their own invoice). Commissions are only due on subscriptions actually paid (not during a free month or an unpaid one). Any abuse — self-referral, fake accounts, same identity/IBAN/payment method — voids the earnings and, where applicable, closes the accounts concerned. Igoria may change the programme's terms for the future.
8. Cancellation and refunds
The client can cancel at any time from their area, with no commitment: cancellation takes effect at the end of the period already paid, and the client keeps access until then. Any monthly period already started and paid for is non-refundable; the 14-day free trial allows the service to be evaluated at no cost before any payment.
On a purely commercial basis and without this constituting a right, Igoria may grant a full or partial refund where a request is made shortly after a renewal and the service has been used little or not at all since then; this is assessed case by case and cannot be invoked as a refund guarantee.
In the event of a prolonged outage or major malfunction directly attributable to Igoria genuinely preventing use of the service, a proportional refund or credit for the period concerned may be granted.
The connection to the platforms is revocable in one click and data is deleted within 30 days (see the privacy policy).
9. Right of withdrawal
As the service is offered to professionals as part of their business, the consumer right of withdrawal does not apply; the 14-day free trial takes its place, allowing the service to be evaluated with no commitment or cost.
10. Availability & liability
Igoria does everything possible to ensure the quality of the replies and the availability of the service, with no guarantee of commercial results (visibility, rating, revenue). The service depends on third-party platforms and providers (Google, Meta, Stripe, AI provider…) whose operation, availability and changes of terms Igoria does not control. Igoria cannot be held liable for the interruptions, errors or decisions of these third parties, nor beyond the amounts actually paid by the client for the month concerned.
11. Personal data
Data processing is described in the privacy policy, which forms an integral part of these terms.
12. Applicable law
These terms are governed by French law. Any dispute falls, failing an amicable solution, under the jurisdiction of the competent French courts.